Good customer service starts with a great product. Without that foundation—a product that is reliable and meets client needs precisely—it doesn’t matter how well and quickly customer service can address problems. In other words, a product with a bug count of zero and...
I have seen in my own life the power of nature vs. nurture. I was adopted at birth and recently connected with six birth siblings. It is interesting to observe both the power of nature and nurture. We were raised in different homes and environments that helped...
They all started in a garage. Our founder Dave Hadden is a serial entrepreneur. He has founded several successful companies in his career with Pro-ficiency being his most successful to date. After building the foundational software technology for creating...
Bill Belichick has won six Super Bowls as a head coach in his storied career. He also has two Super Bowl rings from his time as an assistant coach. No one else has had the same sustained success as an NFL coach. Winning as an NFL coach starts with the formation of...
Decisions, Decisions…. Yale Medicine posted the following article on July 15th. Delta is the name for the B.1.617.2. variant, a SARS-CoV-2 mutation that originally surfaced in India. The first Delta case was identified in December 2020, and the strain spread...
"If you don’t know where you are going, you might not get there." -Yogi Berra At Pro-ficiency, we are scaling the business to meet and exceed the expectations of our customers. A key part of that is having great execution across our...
The announcement by the CDC on May 13th indicated that vaccinated consumers could fully resume activities that you did prior to the pandemic. Personally, I was able to secure my Pfizer vaccines in March from a daily overflow of excess doses at the Kaiser Health...
Pro-ficiency is a Focus Differentiated Company Michael Porter, a Harvard Business Professor, analyzed 1000’s of successful companies and determined that the most successful companies were either a focus-differentiated or cost-differentiated company. A good...
Pro-ficiency is known for creating the category of simulation training for clinical trials by leveraging our film production skills. Many do not realize that computer science is also an integral part of our product offering. The “Art” at Pro-ficiency is led by the...
Honesty. We must acknowledge as an industry that we have an unacceptable waste in the operations of clinical trials. The Critical Role of Learning. The root cause of many clinical trial deviations can be traced directly back to ineffective training. Embrace the...
